Fixing sign-in issues
What to do when the app is stuck on the boot splash, your session expired, or you can't reach the sign-in screen at all.
Why did my generation fail?
What to check when a generation errors, refuses to start, or sits in the queue — credits, plan limits, attachments, and retries.
Playback & performance
Fix a choppy preview, missing thumbnails or waveforms, and slow media search — and why none of it affects your export.
Getting support
How to reach us, what to include so we can help fast, and where enterprise and licensing questions go.