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Getting support

Couldn't find the answer in these guides? We answer every message — and account and billing questions are answered on every plan, free included.

From inside the editor​

Click the ? button at the bottom of the editor's rail:

  • Keyboard Shortcuts — the full shortcut reference, also written up in Keyboard shortcuts.
  • Send Feedback… — the fastest route for bugs and rough edges. Feedback sent from inside the app arrives with helpful context about your session, so we can usually reproduce what you saw without a back-and-forth.

From anywhere else​

Use the contact form at corte.so/contact. It reaches a human for:

  • Account and billing questions (any plan)
  • Bug reports and technical issues
  • Product questions and feature requests
  • Enterprise, white-label, and licensing — embedding the editor in your own product, volume credits, and API at scale. See Embedding & white-label for what's possible, then tell us about your use case.

What to include​

A message with these four things almost always gets solved in one reply:

  1. The email on your Corte account — so we can find your workspace and ledger.
  2. A link or name for the cut, workflow, or generation involved.
  3. What you expected, and what happened instead — "the export button spins forever" beats "export is broken."
  4. For technical issues: your browser and OS, and any errors from the browser console (open it with ⌥⌘J in Chrome on Mac, F12 elsewhere, and copy anything red).

If the problem is a failed generation, the exact prompt and model help too — see Why did my generation fail? for the self-serve checks first.

Before you write in​

Two minutes of self-serve often beats the round trip: